One-of-one weapon art, handmade in Portland, OR · Commission a piece · (971) 803-1929

ARTILLARY

Refund and Returns Policy

Every ARTILLARY piece is a one-of-one original, so all sales are final. We stand behind the safe arrival of your artwork.

Damaged in transit

  • If your order arrives damaged in transit, contact us within 7 days of delivery.
  • Email clear photos of the damage and the packaging to sdawson@artillary.net.
  • Once the damage is verified, we will either replace it with a comparable custom piece or issue a full refund.
  • If we need the piece back, we email you a prepaid return shipping label at no cost to you. Returns are made by mail.
  • Refunds are issued to your original payment method within 10 business days of receiving the returned piece.

Other returns

Outside of verified shipping damage, no returns or exchanges are accepted.

Contact

Questions about an order: sdawson@artillary.net or (971) 803-1929. Full shipping and store terms are on our Store Policies page.